Delete your CellMate account

CellMate (by the CellMate team) is a messenger for companies. You can ask for your account and its data to be deleted at any time.

In the app

1. Open CellMate and go to Settings.
2. Tap Delete account and confirm.

If your account was created by your company, this sends a deletion request to your company admin, who deletes it, normally within 7 days. On a server without company admins the account is deleted at once.

Without the app

Email hello.cellbtech@gmail.com from the email address on your profile, with your company code and ID, and ask for your account to be deleted. We confirm by email and delete it within 30 days.

What is deleted

• Your account: ID, name, profile photo, mobile numbers, emails, birth date, employee ID and department.
• Your encryption keys and any messages still waiting on the server to be delivered to you.
• Your encrypted chat backup on the server.
• Your group memberships and your device registrations for notifications.

What is kept

• Messages you already sent stay on the phones of the people who received them (they are end-to-end encrypted; the server never had a readable copy).
• Your company's admin log keeps a short line that the account was created and deleted (no messages, no profile details), for the company's own security records.

Questions: Support · Privacy policy